Annually, XLA industry members participate in the XLA Airline Excellence Survey, evaluating the performance of each XLA airline member in four difference categories: communication, service, website and technology and overall value.
The survey results determine the XLA Airline Excellence Awards: Excellence in Web & Technology, Most Improved Airline, International Airline of the Year and Domestic Airline of the Year. Each airline is also provided with a review of their results so improvements can be made.
2014 Domestic Airline of the Year: Southwest Airlines Cargo
2014 International Airline of the Year: United Airlines Cargo
2014 Excellence in Web & Technology: Southwest Airlines Cargo
2014 Most Improved Airline: JetBlue Airways